Terms & Conditions

These Terms & Conditions are issued by Extrutec, represented as “we”, “us” and “our” or “ours” on our website, www.extrutec.co.nz. This website, information, policies and terms and conditions are for the purpose of e-commerce.  If you have entered into an agreement with us via another channel, the specific terms agreed to in such an agreement will apply to the transactions we enter into.

This section is deliberately kept short, simple and without legal jargon and threats.  TRUST is one of our guiding principles and we rely on your honesty and integrity as much as we strive to always deal with you in an open and honest manner and for our mutual benefit.

CONTENT & DISCLAIMER

Our website provides information on us, our products, projects and various resources and blogs, as well as providing an opportunity to purchase products and hold an account with us.  While we do our best to ensure all the information is true and correct, we cannot warrant the accuracy, adequacy or completeness of information of the website at all times or accept any liability for any loss or damage (directly or indirectly) resulting from the use of this website or our products.

You may not distribute (for commercial or other purposes), edit, modify, re-use or transmit any of the text, images, database or other content without our express written permission.  

All our images are taken from actual products; however, in some cases, the products may vary in size, shape or colour.  Particularly in the case of eco products, colour may vary somewhat due to the nature of organic colour compounds. 

If there are any third party links on our site, we are not responsible for their content or claims since we have no control over their site. 

CONDITIONS OF SALE

When ordering through this website, we require some personal details or information about your business.  We will take all reasonable care to keep this information safe and secure, please refer to our Privacy Policy.

We hold the right to accept or reject any order placed through our website and will notify you if your order cannot be completed.

PRICING & PAYMENT

All prices on this website are shown and processed in New Zealand dollars and are inclusive of GST, but exclusive of shipping and handling.  

We reserve the right to update prices and shipping costs at any time without notice.  We may offer discounts or special pricing from time to time but stock quantities may be limited. Discounted pricing may be subject to additional terms and conditions.

We aim to offer multiple payment options, but cannot guarantee that your preference will be available. 

A tax invoice will be supplied with all goods.  Please ensure you provide a valid and appropriate email address when placing your order.

DELIVERY & SHIPPING

We select how we deliver your order to you.  Our standard procedure is for goods to be delivered by the courier of our choice provided your order is within the size and weight limits to make this an economical option.  Delivery times vary based on the freight companies and the size of the order.

Please refer to our Shipping Policy.

CANCELLING AND RETURNS

In an unlikely event where goods or services ordered are not available or if we are unable to manufacture or ship the goods, we reserve the right to cancel these orders.  In such events, we will notify you and refund your payment. 

In case of a technical error in the listing of the products and processing, we reserve the right to refuse or cancel the order.  Again, we will notify you and refund the payment.

Please also refer to our Returns & Refund Policy.

INTELLECTUAL PROPERTY

We own the copyright and intellectual property of our website.  All product information and images and information about our processes and collaborations are the property of Extrutec Ltd.  Any use or reproduction without our prior written permission is prohibited.

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